The rewards from improving enterprise search are compelling. With knowledge workers spending 24% of their time searching for information, over a third of which is unsuccessfuli, any improvements in the findability of this information will improve productivity. And small improvements in productivity will have a huge monetary effect when multiplied across an entire workforce.
A 500 employee firm can expect a tenfold return in the first year alone.
Take a firm with 500 employees. A modest 3% improvement in employee productivity at an average per hourly cost to the enterprise of $49USD per hour equates to a saving of over $1 million per year.
Because only SpringSense integrates with, rather than replaces your existing enterprise search solution, a positive ROI can be achieved within the first month of implementing SpringSense. A 500 employee firm can expect a tenfold return in the first year alone.
The case is even more compelling when an organisation’s website search is taken into account. Suffice to say that any improvements in search effectiveness will increase the likelihood of a sale. If they can’t find it, they can’t buy it.
i The Hidden Costs of Information Work, IDC White Paper, March 2005